Complaints

Welcome to metaalversiering.nl. We strive to provide our customers with high quality products and service. However, if you are ever dissatisfied with a product or our service, we kindly ask that you inform us via info@metaalversiering.nl so that we can come up with a suitable solution.

If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur. As of 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.